Frequently Asked Questions
AquaGym Lessons run with a primary school 4 term year.
We also run lessons over the holiday breaks
First check in with reception.
- You will be given your swipe card and a free swim cap
- You will also be given a coloured disk that will match the colour of your Tutors top
- It’s great if you could be nice and early so you’re not rushing to find your way around.
- Head down to your Tutor and if you have any questions please feel free to ask one of our friendly staff.
Our Program is well known for a strong focus on technical skills. We need to develop a strong foundation to base those skills on. Because we are land based creatures the first step is to “dis-inhibit” the natural response of the primitive part of our brain. This is the part that turns on the ‘fight or flight’ state and it is not conducive to developing or improving our aquatic skills. For swimmers to reach their potential, they need to be comfortable in their environment. There are many exercises we do with our groups that help the swimmers achieve this. So if you’re wondering what your child’s group is doing sometimes - rest assured these are all part of the process to improve their skills in the aquatic environment.
In an ideal situation – your children will have the same tutor for the whole term. More often than not, this will happen. However, sometimes staff get sick, or have a university commitment, and cannot work. At times like these we will do our best to replace them with our tutors that have a similar teaching style/personality to your child’s usual tutor. All tutors are working off the same weekly program though – so the lesson will be the same.
Families with 3 children or more in the program receive a 10% discount off their fees.
- It keeps your heads warm
- It keeps our water clean
- It keeps your hair out of your face when you are swimming
Before the start of each term we have a full staff training run by Brett Naylor. We frequently have guest speakers who extend our knowledge of child development, teaching techniques and the latest swimming philosophies.
Definitely! Children who swim throughout the year will progress more quickly than those who take time off. We also find children then need to relearn the skills.
Imagine the children took the winter off school!!
Other benefits include:
- Getting the first option of class time coming into the Summer term
- Swimming will never be cancelled due to bad weather
- You can watch in a warm & comfortable environment
- We have lots of options 7 days per week to fit in around your other commitments
- Swimming all year round keeps you fit and healthy
We have Deck Assistants roaming the pool deck in bright blue tops – they are best people to talk to about your child’s progress. Please feel free to talk to them at any time – if you do so while your child is in the water, they can watch your child swim and then give you some instant feedback.
We do makeup lessons if your child is sick and you have called us prior to the class starting. (Maximum of 2 per term)
Credits or refunds are not given for missed lessons.
Makeup lessons are held on a Sunday afternoon.
For lessons missed due to public holidays or pool closure, the term fees will be adjusted accordingly.
Current Swimmers - you have priority for the upcoming term.
Once you have your space – it’s yours until you don’t want it.
If you need to change days/times/ groups – you will have the option to do so in the last weeks of the current term.
However if you don’t confirm your bookings – it will then be pulled out to allow for space for children coming in from the wait-list.
We are never full and you won’t miss out on a space! We will contact you over the first week of the holidays to arrange a time that suits you.
It may be that in your first term with us, you may not get your first option. But then when you rebook for the next term, you are among those with the first options to all the vacancies.
Pay over the phone with a credit card or by internet banking.
Internet payments must be received by the Friday before the last week of term to ensure your booking is retained.
Our Bank details are:
Pro Aqua Services Ltd
BNZ 02 0842 0133141 00
Please be sure to give your child’s name in the reference.